Managed IT Services
Business Continuity with Managed IT Needs
IT industry is growing on high speeds with new technology solutions and processes marking their foray every now and then.
In this openly-competitive environment, gaining a competitive edge has become critical and keeping the business running is the need of the hour.
So, everything can’t be self-made or self-managed as the focus is more on innovation and speed of delivery.
This is where the concept of Managed Services emerged, as third-party support to IT firms striving to keep their business run uninterrupted.
Defining Managed IT Services
Managed Services or Managed IT Services refers to the services offered by a third-party i.e., IT Managed Service Provider (MSP), who addresses some or all sorts of IT requirements. Managed services can happen on-demand, short term or on a contractual basis for a long-term duration.
In other words, this can also be explained as the process of outsourcing a range of IT needs including infrastructure, applications, security and maintenance, among others to a third-party provider.
IT Managed Service Providers (MSPs)
In a broader perspective, IT MSPs can be categorized into:
Low Level MSPs
Offer basic IT services such as alerting, monitoring, process continuity, with little focus on IT business side and planning.
Medium Level MSPs
Beyond process continuity, disaster recovery and maintenance to enhancing scalability and further are part of this offering.
High Level MSPs
Offer a full set of managed services at their own facility, as a combination of both high-level and lower-level services.
Types of Managed IT Services In these three different categories,
IT MSPs provide a wide range of managed service offerings, including:
Application Management Services (AMS)
Managing application portfolio is no more complex. Besides back-office support, AMS promises predictability, improved speed and efficiency, continuous visibility and monitoring. Use the proven methods and enhance your application maturity. AMS offerings include ‘Modernization’, ‘Portfolio Management’, ‘Enterprise Integration’ and ‘Development and Maintenance’.
Backup as a Service (BaaS)
Deals with backup and recovery ensuring data security at an off-site server. How frequently you wish to back up relies on the Disaster Recovery (DR) plan, which is closely linked to Recovery Point Objective (RPO) and Recovery Time Objective (RTO)
Cloud Managed Services
MSPs take care of your storage, networks, OS, tools, applications that run on top of the infrastructure. Ultimately, the decision-making over outsourcing and keeping in-house remains with the organization
Desktop as a Service (DaaS)
Here, MSP hosts the backend of a Virtual Desktop Infrastructure (VDI), meaning your OS and other backend resources run on virtual cloud infrastructure. VDI also offers you extra level of security. Works well for companies with BYOD policy.
Digital Workplace Services
Drive innovation into your IT management. Build your digital workplace with new technologies and creative models for more personalized, collaborative environment that also favors increased customer interaction.
Managed Mobility Services
Users demand access to apps, data and resources, irrespective of device and location. Managed Mobility Services facilitate such an user experience in a more secure way. Streamline, personalize and enjoy the freedom of enterprise-wide mobility.
Networks and Infrastructure
Forget the loss of connectivity, MSPs take care of all network tasks, from establishing connections to managing them and preparing the underlying infrastructure for the same
Security as a Service (SECaaS)
An outsourcing cyber-security model usually deployed on cloud environment. MSPs take care of patch installations, security upgrades, log management, testing and remediation and more.
Software as a Service (SaaS)
Handling application distribution over cloud, MSP acts as a bridge between company and developer. Going with MSPs gives you more scope for offering personalized user experience and stay updated, as they take care of.
The most common managed service that involves support to basic services such as troubleshooting, 24×7 helpdesk, regular software updates, password reset, managing printer and hardware,and others.
Why Managed IT Services?
Increasing dependence on IT assets for improved business productivity and the demand for cloud-based managed services make Managed IT services need of the hour for most organizations.
With these wide range of managed IT services, MSPs promise organizations many business-side benefits such as:
- Core Business Focus
- Enhanced Security Posture
- Technology Expertise
- Operational Efficiency
- Standardized Processes
- Improved Responsiveness
- Reduced IT Costs
- Improved Business Continuity
Choosing a Right IT Managed Service Provider
In a competitive scenario, no organization will want to experiment with their business. Moreover, finding the best IT Managed Service Provider helps you avoid iterations that are often time consuming and cause re-spend.
Wait no more and find your strategic MSP to derive the desired results in no time.